Dashboard Analytics
The Hunch dashboard provides comprehensive analytics to help you understand how visitors interact with your AI chat widget. This guide explains all the analytics features available in your dashboard.
Dashboard Overview
When you log into Hunch, you'll see the main dashboard with key metrics at a glance:
- Sessions: Total number of visitor chat sessions
- Messages: Total messages exchanged between visitors and AI
- Websites: Number of websites connected to your account
Sessions
The Sessions view shows all chat conversations with your visitors. Each session includes:
- Visitor information: Anonymous visitor ID and metadata
- Duration: How long the conversation lasted
- Messages: All messages exchanged in the session
- Status: Whether the conversation was handled by AI or escalated to human
- Timestamp: When the session started
Session List
The sessions list provides a chronological view of all visitor interactions. You can:
- Search through past sessions
- Filter by date range
- Filter by website (if you have multiple sites)
- View individual conversation transcripts
Website Statistics
For each website you have connected, you can view:
- Total Sessions: Number of conversations on that site
- Messages per Session: Average messages exchanged
- Peak Activity Times: When visitors are most active
- Conversion Indicators: Sessions that led to positive outcomes
Using Analytics to Improve
Use the analytics data to:
- Identify popular questions - See what visitors are asking most
- Optimize AI responses - Improve answers based on common queries
- Understand visitor behavior - Learn when visitors are most active
- Track performance - Monitor improvements over time
Accessing Analytics
Navigate to the Analytics section from the main dashboard sidebar to view detailed metrics and session data.