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Frequently Asked Questions

Common questions and answers about using Hunch.

Getting Started​

How do I get started with Hunch?​

  1. Sign up for an account at hunchbank.com
  2. Add your first website in the dashboard
  3. Copy the embed code
  4. Add it to your website
  5. Configure your settings

How much does Hunch cost?​

Hunch offers three plans:

  • Free: Free forever, 1 website
  • Starter: $79/month or $750/year
  • Professional: $199/month or $1890/year

See our pricing page for details.

What websites can I use Hunch on?​

Hunch works on any website that supports JavaScript, including:

  • WordPress
  • Shopify
  • Custom websites
  • Webflow
  • Squarespace
  • Wix

Installation​

Why isn't the widget appearing on my website?​

Check these things:

  1. Verify the embed code is properly installed
  2. Clear your browser cache
  3. Make sure your website uses HTTPS
  4. Check browser console for errors
  5. Verify the website is marked as "Verified" in the dashboard

How do I verify my installation?​

  1. Add the embed code to your website
  2. Go to your website settings in the Hunch dashboard
  3. Click "Verify Installation"
  4. The status will change to "Verified" if successful

Can I use Hunch on localhost?​

Yes, you can test on localhost during development. Add http://localhost:3000 (or your local port) as a website in the dashboard.

Configuration​

How do I change when the chat appears?​

Go to your website settings and configure the Trigger Rules:

  • Immediate (page load)
  • After delay (specify seconds)
  • On scroll (specify percentage)
  • On exit intent
  • Manual only

Can I customize the appearance?​

Yes! In website settings, you can customize:

  • Position (left/right)
  • Theme (light/dark/auto)
  • Greeting message
  • Logo
  • Avatar
  • Colors
  • Button style

Which AI model should I choose?​

Start with GPT-4o Mini for the best balance of cost and quality. Upgrade to GPT-4o or Claude for more complex queries.

Billing​

How does billing work?​

Billing is based on your plan:

  • Monthly plans are charged monthly
  • Yearly plans are charged annually
  • You can upgrade or downgrade anytime

Can I change my plan?​

Yes, go to Billing in your dashboard to change your plan. Changes take effect immediately.

How do I cancel?​

You can cancel anytime from the Billing page. Your access continues until the end of your billing period.

Troubleshooting​

The chat widget is slow to load​

This could be due to:

  • Slow internet connection
  • Large page with many scripts
  • Your server location

Try using a faster AI model or contact support.

Messages aren't being answered correctly​

Make sure your system prompt is clear and provides enough context about your business. You can customize this in Settings.

I'm getting errors in the console​

Check for:

  • Invalid API key
  • CORS issues
  • Network errors

Contact support if issues persist.

Privacy & Security​

Is my data secure?​

Yes, we use industry-standard security measures:

  • HTTPS encryption
  • Secure data storage
  • No third-party data sharing

Where is data stored?​

Data is stored on secure servers. See our Privacy Policy for details.

Who can access chat conversations?​

Only you (the account owner) can access your chat sessions through the dashboard.

Need More Help?​

If you can't find the answer here, contact us at [email protected]