Exporting Data

Hunch supports both operational exports and full privacy/compliance exports.

Export Formats

Operational exports currently support:

• CSV: Spreadsheet-compatible format for Excel or Google Sheets
• JSON: Machine-readable format for developers and custom analysis

Exporting Sessions

To export your session data:

1. Go to Sessions in the dashboard
2. Click the Export button
3. Select your preferred format (CSV or JSON)
4. Choose the date range for export
5. Click Download

CSV Export

The CSV export includes the following columns:

Column	Description
Session ID	Unique identifier for the session
Website	Which website the session occurred on
Start Time	When the session began
Duration	How long the conversation lasted
Message Count	Total messages in the session
Status	AI handled or human escalated

JSON Export

The JSON export provides comprehensive session data including:

• Full message history for each session
• Visitor metadata
• Timestamps for each message
• Session attributes

Example JSON structure:

{
  "sessions": [
    {
      "id": "session_123",
      "website": "example.com",
      "started_at": "2024-01-15T10:30:00Z",
      "duration_seconds": 300,
      "messages": [
        {
          "role": "visitor",
          "content": "What are your business hours?",
          "timestamp": "2024-01-15T10:30:05Z"
        },
        {
          "role": "ai",
          "content": "We're open Monday-Friday 9am-5pm",
          "timestamp": "2024-01-15T10:30:10Z"
        }
      ]
    }
  ]
}

Workspace export

Owners can also export the full workspace dataset from Settings under the privacy and compliance area.

That export is intended for:

• privacy requests
• internal backup and audit workflows
• compliance reviews

Use cases

Export your data for:

• Reporting: Create custom reports for stakeholders
• Analysis: Perform deeper analysis on conversation patterns
• Backup: Keep a local copy of your data
• Integration: Import data into other tools or databases

Data Retention

Exported data includes records that still exist within your active retention policy. If you run automated retention sweeps, older records may no longer be available.

See Privacy and Compliance for retention and full-workspace export controls.